Quality Managment : Customer Management


Customer Management course is an application-intensive course that covers the standard product and optional modules with a focus on the Customer Management and Service aspects. Through a combination of lecture, demonstration and hands-on exercises attendees will acquire an understanding of the Customer Service managers, Supply Chain managers, Service managers and users required to have a working knowledge customer management functionality will benefit from taking this course.

Course Fundamentals

- Why Customer Service matters?
- Customers Needs
- Who is Your Customer
- Thinking Styles
- Communication and action
- Customer Service standards
- Customer Service Skills
- The Excellent Customer Service Equation
- Handling Complaints

Course Duration :
24 hrs.

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